Saturday, March 28, 2009

5 Seconds

i got a very kind customer who, out of the blue, just asked me if i go to church.

i was stunned.not only she initiated a converstation but more importantly, i was not prepared for such kind of question.i thought it was a strange thing to ask coming from a person on the other side of the globe.

(and usually, in building rapport, we, as agents are the ones to open up a discussion to avoid placing the customers on hold or on mute and to build trust and confidence as well especially if we are going to pitch for a sale or to do any modification in the account. It's one in a million if its the other way around)

after about 5 seconds of silence, i reluctantly answered,"yes, i do".

her reply was followed by another question, "then you know Jesus Christ?".That seems illogical, i thought.all church goers are definitely aware of Him. Perhaps she was not convinced that i really am going to church.

i suddenly realized that it was my voice and the way i delivered my response! That was very easy to determine.Even i was not sure of it.

feeling the need to reassure her, i immediately said, "of course".

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i felt guilty after that call because i lied. i lied to avoid inconvenience. i lied because of the personal urge to end the call asap. and it took me only 5 seconds to do that.

i was guilty. and it's 2 counts of lying.

First, I do not go to church.

Second, i do not really know Him. ONLY by name. and i guess knowing Him by name alone does not give me any clue as to who He really is.

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But then again, who among us does not lie for our own convenience?or for others' sake?

Perhaps this is not a valid excuse for not telling the truth but this is ONE piece of reality that we can't just negate easily. In fact, this reasoning is becoming a truth in itself.

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