What?!?/

what we're afraid of:
-sun
what we brag about:
-salary
what we cant live without:
-a decent sleep
what we like and usually demand:
-auxes
what we're not sure of:
-schedule
-TLs or coaches
-teammates
what our body needs:
-health insurance
our most precious asset:
-throat
our bestfriends:
-for feeling rich - starbucks coffee
-for those who are saving - nescafe
-1-2 pieces of cigars every break
our enemy most of the time aside from the customer:
-payroll dept
what we're hard to get rid off:
-mag-tagalog
what we always do in a call:
-hold
-mute
-chat with teammates
-browse the net
-cURSE the customer
most common curses while phone is on hold or mute:
-anG bobo mo!
-stupid!
-BItch
-f____ you!
*all lines directed to customer
what we ALWAYS need to improve:
-csat
-Sale
-aht
-pee breaks!
-hold time
-mute
-magtagalog
what we always envision:
-Vacation Leave
-VTO
-Holiday with pay
What we secretly want:
-not to take calls
**how to do it:
-go to clinic and complain of
_headache
_stomachache
_LBM
_toothache
_at ibpang aches

things we're usuallly associated with:
headset/
mug for coffee or water/
jacket or coat/
pack of cigarette/
shades/

most common lines from customers who are venting out:
i cant understand you...
i cant hear you properly...
where are you calling from?
pls transfer me to someone who can speak english..
your service sucks...
i need a credit...
your company is robbing me money...
transfer me to your supervisor or manager now...

universal spiels for call center agents:
Thank you for calling...
Thank you for choosing..
How are you today..
I apologized for the inconvenience..
I understand your frustration...
Let me see what i can do for you..
is it ok to place you on hold for about ...